Custom Basements of New England, LLC Customer Reviews
Add Living Space and Increase Your Property Value!
Read our wealth of positive feedback from previous customers. We strive to exceed every customer’s expectations while listening to their needs, answering their questions, and providing excellent service and support. Here’s what a few customers had to say about their experience with Custom Basements of New England, LLC.
November 11, 2014
Just a short note to give you some feedback on my recent experience with Custom Basements of New England, LLC. My experience was stress free, easy and most of all well done!
Everyone I dealt with was professional, kind and took great pride in their work and association with Custom Basements of New England, LLC. The contractor kept the basement neat and clean and took the time to ensure that I was happy with each part of the process. The project manager was also professional and always answered any questions in a timely manner. The basement looks wonderful and I have the closet space that I require as well as a good size family room. Nothing was missed by these folks. They were on top of all the minor details I could have easily missed during the construction.
My whole experience with Custom Basements of New England, LLC was a pleasant one and I highly recommend choosing them for your basement needs.
With kind regards,
Windham, NH 03087
November 18, 2014
We hired Lisa and her crew to try to make a good storage basement out of a crumbling 1900 cellar. We hired Lisa based upon the price, the prompt scheduling and attention to our needs. Being a woman, I also could tell that Lisa would be the one to give us good quality control and follow-up. And she did.
My husband and I are very pleased with the outcome, including a dropped ceiling that was nearly impossible to imagine being able to install. We recommend her highly.
April 8, 2015
When we decided to improve our old fieldstone basement we weren’t quite sure it was the right thing to do. But with our growing household we simply needed more space. I met with a few contractors but from my first visit with Custom Basements of New England, LLC, they stood above everyone. They immediately communicated their vision for the space, I remember them simply saying “we will make you a beautiful basement.�? I never thought I would use the words beautiful and basement together but Custom Basements of New England, LLC delivered on their vision and now I have a beautiful basement.
When it comes to quality, I truly believe you get what you pay for. Custom Basements of New England, LLC used high quality materials, and the lead contractor on our project used his highest degree of care with the installation. “I’ll do it as if it were my own,�? he said. Custom Basements of New England, LLC kept with the timelines, there were no surprises with the final bill, and there was open and clear communication throughout the process. We are glad that we chose Custom Basements of New England, LLC, they are an excellent choice for quality finished basements.
We had a great experience with Lisa and Custom Basements of New England, LLC. We looked at a number of competitors and in the end we chose this company based on their deep experience and specialized focus on basements. There were no surprises, no haggling after the contract was signed, and the work was completed on schedule. Lisa runs a professional experienced crew that made the process easy and we love our new basement!
We were referred by my friend Amy of Milton whom also had a great experience with Custom Basements of New England, LLC. We are happy to continue to add to their long list of referrals.
- Matt and Eliza
December 21, 2011
I cannot say enough nice things about Lisa, who worked tirelessly with me to complete a basement project. In a nutshell, she was knowledgeable, accessible, punctual and professional.
She was able to design the space to maximize its usage, with separate areas for a large screen home theater, kitchenette, home gym and home office.
She was able to answer many questions and provide numerous references. I felt that she was straightforward, honest and trustworthy.
Available by cell, email, and text message, I knew that I could always count on her to return my call. She even called me to follow up on an unknown Natick Home Depot call just to make sure it was not me trying to reach her.
Near the conclusion of the project, I really felt that she was personally vested in this space. It was obvious that she took pride in her work and has a passion for her craft. We have referred Lisa to many of our friends and colleagues. I wish her much continued success.
Please feel free to contact me if you have any questions.
August 25, 2012
Custom Basements of New England, LLC
We love our new basement room. As you know, we did a lot of shopping around before we met with you. Your creative approach and very competitive pricing won us over. Your variety of design ideas were fabulous. You took the time to explain each option and even suggested ways we could save money. You were not only selling a package, you designed the room to our needs.
Working with your contractor, was also a pleasure. He was punctual, organized, efficient, and explained each process. If we saw something that was concerning, he would make sure it was corrected to our specifications. The project was completed on schedule and the “punch list�? was blank.
We would recommend Custom Basements of New England, LLC to anyone looking to add that special room.
- Helen and Brian
September 20, 2015
I am so thrilled that I used Custom Basements of New England, LLC to finish my basement. I added a full bathroom and another finished room. Prior to selecting Custom Basements of New England, LLC, I had interviewed 3 other contractors. Custom Basements of New England, LLC not only came through with the best price, I immediately felt a great rapport with Lisa. Lisa is professional, intelligent and very personable. She had great ideas and suggestions and together we came up with a plan.
The Project Manager is one of the nicest guys I have ever met. Throughout the entire project, he was always responsive to any questions I had and on top of everything at all times. He always stuck to his word and the project was done completely ahead of schedule and the results were even better than I had imagined. The contractors were here most of the time working on the construction. It was a delight to see them each time. Anytime I had a question, or concern, they were extremely attentive to my needs and paid terrific attention to detail. When they left each day, they would neaten and sweep the area, so that I didn’t have a mess to contend with. Such gentlemen and I actually miss them now that the project is done.
Everyone Lisa sent to my home to work on this basement was nicer than the next. I would comment all the time about this and they would say they only work with the best….they sure do! I would strongly recommend this company. Not only will the price be right, the job will be done efficiently, accurately and exactly how you want, if not even better than you expected. Please don’t hesitate to call me if you would like to discuss anything in further detail. I wish you the best of luck in your endeavor.
We are pleased with the outcome of our basement.
We would like to say a few things about the process. From the beginning, you and your team were focused on what we wanted. You were very thorough with explaining the product and we had no doubt we wanted to go with Custom Basements of New England, LLC. You all took great care in discussing with us all our options and the best way to utilize our maximum space in our basement. Even with the building inspector’s concern for the old staircase, you took great care in working with us to fix the problem to make everything to code.
Everyone who came into our house, project manager, contractors and the electricians were all courteous and thoughtful. The project started and ended within a reasonable time frame. My basement was clean and ready to use one the project was complete. The quality of construction has exceeded our expectations.
We are glad we chose you to make our space a more enjoyable space for our family. We would highly recommend this product and company to anyone wanting a livable space in there basement.
- Dawn and Cliff
Mendon, Ma 01756
January 8, 2015
My Mom and Dad wanted me to thank you for all of the hard work you and your team put into our new basement. We really appreciated it when you sat down for a long time with us and gave us great suggestions on how to make the best basement for our family. We love our new basement and we always have sleepovers in it. Everyone that comes over can’t wait to see it and all of my friends love it! It was also very kind of you to bring us cookies from a very good bakery! Overall, we are very happy with our basement and how much work you put into it. It was so nice to work with you and your team.
- The J Family
April 3, 2015
Custom Basements of New England, LLC
Upon completion of our Finished Basement in January 2015, we have been very satisfied with our Custom Basements of New England, LLC. We have added 700 SQ Feet of living space to our home and could not be happier.
Backing up a bit, to the beginning stages of the project, I had reached out to 3 different contractors to receive estimates on completing our basement of our 2 year old home. Custom Basements of New England, LLC came in with the best quote as well as some very appealing discounts and incentives. In fact, we were able to install a ½ bathroom, which we didn’t think would be a viable option within our budget. We particularly liked the mold and mildew resistant materials and the warranty on the basement (as that had always been a big reservation of mine in regards to finishing our basement). The professionalism and knowledge of Lisa made the decision to go with Custom Basements of New England, LLC all that much easier for my husband and I.
We were given an estimated start date and Custom Basements of New England, LLC was able to start the basement earlier; which was a positive. They did finish within the contract time frame however at bit of an inconvenience at the end when the completion date was misstated.
The carpenter did a fantastic job with the craftsmanship. He went above and beyond to meet our needs throughout the process. Additionally, the electricians did a phenomenal job, were on point and very professional.
I would highly recommend Custom Basements of New England, LLC for you basement finishing needs.
Worcester, Ma 01606
March 19, 2014
We’d like to thank you and your team for creating the wonderful new family room in our basement. It is spacious and bright, and the renovation made good use of the existing windows. The ceiling you installed allowed us to keep most of the room’s height, and the overhead lighting system is excellent. The baseboard heaters warm the space quickly and efficiently, and we appreciate that we can control them separately from the heating system for the rest of the house.
We especially like that the new room is very sound absorbent. When our children are playing there, we cannot hear them on the first floor except through the door. Even the city building inspector mentioned when he visited that more people did their basements this way.
You managed to do everything for not much more than what other contractors quoted us who do not use a mold-resistant system. When we requested some extras such as shelving under the stairs or additional drywall on the new wall facing the non-finished side of the basement, you were fast to get us quotes and to complete the work. You also were able to accommodate other requests like putting outlets on the columns you enclosed in the middle of the room.
Finally, we would like thank your project manager, Mike, as well as Kenny, Mauricio, the painters, and the electricians. They completed their work very efficiently in only three weeks. They were also very professional as well as courteous to our family while in our home.
We are really looking forward to enjoying the new basement with the new TV that Mauricio mounted on the wall for us.
- Tom, Lisa and Family