Custom Basements of New England, LLC Customer Reviews
Add Living Space and Increase Your Property Value!
Read our wealth of positive feedback from previous customers. We strive to exceed every customer’s expectations while listening to their needs, answering their questions, and providing excellent service and support. Here’s what a few customers had to say about their experience with Custom Basements of New England, LLC.
Thanks again, Lisa
Our project involved converting a large unfinished basement into a rec room for our kids. We carefully considered both a traditional build and the ‘basement systems’ type projects. In the end, we chose Custom Basements of New England for the moisture resistant materials, competitive pricing and, importantly, our confidence that Lisa and her team would do quality work. We are happy with that decision.
Lisa came to our house twice to discuss our plan, and was a pleasure to deal with. She helped us come up with a design that gave us a large space for the kids (close to 900 square feet) and fit into our budget. We made a few changes along the way and Lisa was flexible and accommodating. By the end of the sales process, we had a plan and price we were comfortable with.
The construction started well ahead of schedule and we were thankful it completed before Christmas. We had a couple meetings with the Project Manager, Joel, and then Nate led most of the actual build. Both were a pleasure to deal with and the quality of their work was top notch, and thankfully unobtrusive.
The end result exceeded our expectations. There were a couple ‘punch list’ items that the crew quickly addressed and the finished product looks great. The painter and electrician did great work too.
We highly recommend this team and are thankful we chose them. Now that the basement is furnished, it’s a great addition to the house, warm and inviting, and we love it! It was a great project that was completed ahead of schedule and on budget.
Thank you for the great work.
Wednesday, Feb 14, 2018
We wanted a clean, modern finished basement and bath along with the assurance of a dry basement; Lisa and her team of Custom Basements of New England were able to get us both in our 1100 Sq. ft space. They were on time, and on budget which is rare. Their work was phenomenal. I have referred her happily to clients/family and friends!!
Mian (Newton Realtor)
Lisa and her team were the best. They were very detailed in every aspect of the job from quoting down to the day to day execution. The team in the field was extremely courteous and always kept the place clean. This was the best project we have done in our house to date. The outcome was so good we had Lisa's team come back for a second project!
June 22, 2014
To whom it may concern:
It is my pleasure to commend Lisa LaGambina and Custom Basements of New England. Several months ago, my fiancé and I began to search for the right contractor to finish a room in the basement. We received 6 quotes which ranged from a local builder to Owens Corning. However, Owens Corning’s high pressure sales and business tactics proved to be a deterrent and we decided to put the project on hold. Then, after doing some online research for a similar basement product, we found Lisa and Custom Basements of New England- and we’re very glad we did! (My daughter has an Owens Corning basement and we evaluate ours to have superior construction).
From our first conversation with Lisa, shew was professional, honest and helpful. In fact, we were so pleased about doing business with her we decided to finish 2 rooms, creating a finished “lower level” in my home. Throughout the project, Lisa was vigilant and accessible; checking in daily providing sincere attention to details. She suggested and accommodated several improvements to insure our satisfaction. The final result is a beautiful new living space that my family will enjoy for many years to come.
We highly recommend Lisa and Custom Basements of New England.
I recommend Custom Basements for your basement remodel. I had my 400 sq. ft. basement remodeled in 2014 in Quincy MA. I also put in a second bathroom. Lisa and her team were a joy to work throughout the entire project. I had evaluated several basement systems; Total Basement Systems, Owens, Matrix, and several others. Custom Basements were priced competitively not the lowest nor the highest. Most other companies out there were very high pressure sales and Owens specifically was off the chart expensive and high pressure.
As with any remodel there can be unforeseen situations that happen. As such, Lisa communicated all changes and she was very fair and made sure we did not go over budget or time. I knew I could call Lisa at any time and she would pick up the phone to discuss any concerns, no voicemails, no emails, etc. Customer service, even after the sale and construction has been stellar. In fact, I had a broken pipe in the basement which required some of the walls to be deconstructed, Lisa sent somebody over to do this for free.
I recommend Custom Basements for your remodel. My basement is a great space and has become the best room in my house.
Absolutely wonderful and hassle-free experience. Home renovation can be a pain, but Lisa and her expertise and crew made it so painless it actually turned out to be a great experience. The basement remodel/finishing is superb and the products used are not only sensible but also durable. MY BASEMENT FLOODED 3 TIMES due to unforeseen circumstances, but it has recovered every time (including March 2018 Storms) and looks like new. This is due to the Basement system that was recommended, and the obvious knowledge and expertise of Custom Basements.
Excellent, efficient, thorough, attention to every detail-- Extremely pleased with everything-- very happy I didn't go with other competitors. Worth every $$ spent on this basement! Thank you so much Lisa for being so professional. Would recommend to our friends and family.
Newton, MA 02465
June 26, 2018
Dear Lisa and the Custom Basements of New England Team:
We just wanted to thank you for the great job you that your entire team did in finishing our basement. From our first meeting with Lisa in January, our whole family was in agreement that your team was the best choice to help us finally begin to turn what had only been a dream for decades into a reality.
The project was started right on time, completed on time, and within the quoted budget. Throughout the project, you were quick to respond and attentive to any questions I had along the way. As the framing and walls went up, I had some questions and your team was always readily available to discuss and offer suggestions.
I have to add that Joel, Nate, Humberto and Holland were amazing to work with. I was very impressed with how efficient the overall construction process went. The space is not huge so staging materials could have really been an issue. The workers were extremely neat and very efficient. The clean up was done very well between phases and material deliveries were coordinated for the upcoming phases so the basement was never overcrowded.
Thank you for helping us take that “final step” to make our dream space into a reality. The final product far exceeded any expectations we ever had and we are now enjoying furnishing our beautiful extra living space, including the additional full bathroom. It’s funny, but this great new space seems to make the rest of our house look like it needs a serious facelift.
We would highly recommend Lisa and the Custom Basements of New England which was professional, courteous, and extremely capable.
Julie and Chad
It is my pleasure to write this review for Custom Basements of New England. I have had the pleasure of using their service for my basement's renovation. I can state with confident that Lisa is a responsible person with a high degree of integrity. Lisa is resourceful, experienced, and pleasant to work with. Her team has demonstrated competencies and delivered quality work in all aspects so I would have no hesitation in recommending Custom Basements to anyone.
Lisa and her crew at Custom Basements transformed a completely unfinished basement into a beautiful space for my son, daughter-in-law and brand new grandson, including the addition of a full bathroom and wet bar. The work was finished on time and in plenty of time for the new parents to get settled before the arrival of their baby. From the first meeting with Lisa until the last punch list item was completed, I was extremely satisfied with the project. I can't say enough about the project manager, Joel, who pointed things out to me that needed attention in my basement that weren't necessarily in the scope of the project but that they took care of. I met a lot of the contractors - plumbers, carpenters, electricians and painters who were all polite and professional and did great work. We looked at two other basement companies and I know we got the best value with Custom Basements of New England!
The team at Custom Basements of NE were professional and prompt from beginning to end. We chose CBNE after being very impressed by their comprehensive initial consult and competitive pricing. They began almost immediately and finished in five weeks (a week ahead of schedule) and on budget. Even more impressive is that our project was completed through the holiday season, without delays. Thanks to the professionals at CBNE (design consultant, project manager, carpenter, electricians and others) our basement was transformed to a far better space for our family than we imagined it would be. We now have 700 additional square feet in our home that includes a gym, play area, and entertaining space along with the addition of three spacious closets. Lisa and Joel designed a detailed floor plan and were more than accommodating to changes we requested along the way. Our carpenter, Humberto, paid very close attention to detail, had a great work ethic, was polite, pleasant, neat and clean. Overall we are beyond satisfied and grateful to everyone who contributed to building out our awesome new basement! We rate CBNE 5 stars and highly recommend them for your basement project.
We recently completed our walkout finished basement with Custom Basements of New England, Woburn, MA. We appreciated the personalized business touch of Lisa, the owner and Joel, the project manager. They were a great help with design and offering experienced recommendations. Our finished basement exceeded our expectations due to the company's attention to detail, such as the finish work of the trim and crown molding, encasing exposed insulation, dealing with irregularities of our ceiling and floor, just to name a few. The workmanship is of high quality with attention paid to materials used that prevent mold or rot, in the event of future water/moisture problems. We are satisfied customers who would certainly recommend Custom Basements of New England for your project.
J & J
We renovated a basement, starting from nothing/concrete. Our project was on time and on budget. We are very pleased with the project! Lisa, the owner, runs a tight ship. Her and her crew are exceptionally professional and it shows in the workmanship of their product. Custom Basements has an eye for doing things the right way, not cutting corners. Our project took six weeks from start to finish and was completed five months ago. They were also prompt in following-up on a few punch list items.
Really enjoyed working with the owner and her team. They are professionals and know how to get a project done on time and on budget. Being experts in basements and remodeling, when you hit inevitable unforeseen snags, they will have likely seen it before and have suggestions. The professionalism of the team is impressive, which is important with work men and women coming and going from your home. Also worth noting is that the owner, Lisa, is good at design suggestions. When we were uncertain about our ideas, floor plan, and color choices, she had helpful experience and guidance.
Lisa and her team custom built our basement a couple of years ago. From start to finish everything was professional. They delivered on all their promises, were very timely. During the entire process they kept and disturbances to the family at a minimum. Her staff were very courteous and very helpful. Lisa is prompt extremely responsive and very friendly. She has a great memory and remembers every detail very vividly. Her team also installed our last minute request of a projector TV. This is a 5* company and I highly recommend them for any basement project - Vasuki and Veena
Veena and Vasuki
Matthew & Michelle
I enthusiastically recommend Custom Basements of New England to my friends and family. Lisa and her team turned an unfinished space (about 400 sq. feet) into a comfortable, beautiful family area we are using for entertainment and exercise. The cement slabs and exposed insulation have been replaced by bright walls, a handsome floor, mounted flatscreen TV, recessed lighting, and a full bathroom. Friends and neighbors who see it say, "Wow", and are talking with their spouses about what THEY want to do to their basements before they head back upstairs.
When interviewing providers to finish our family's basement we had three criteria: an experienced team who was up front about costs, opportunities and limitations; high-quality work that was completed on time; and a competitive price. Custom Basements of New England checked all three and were a pleasure to work with throughout the process. The work was done quickly with zero delays, great communication, and with no impact to our family upstairs. Working with Lisa and her team was a true collaboration -- they listened to our ideas, were creative with their execution, and were available to answer our questions even after the project was finished. They provided us with peace of mind, not just during the decision-making process or the project itself, but a sense of confidence that we chose the right partner when making a large, long-term investment to enhance our family's home.
Matt & Michelle
December 12, 2017
Dear Custom Basements,
We just wanted to write a quick note and thank your entire team for their excellent work on completing our basement. It turned out even better than we imagined. Your team was able to hit a tight timeframe and went above and beyond each step of the way. Nate and Joel were especially great as our lead contacts on the construction and it was obvious how much pride they took in their work. Thanks again for everything!
Chris and Bthe
Thu, 14 Dec 2017
We are really enjoying our custom basement. The kids enjoy the playroom almost every day. It’s very cosy and heats up nicely at this time of year. Sharon and I are enjoying our bar too, whether we’re hosting friends or watching a Netflix show over a beer after the kids have gone to bed!
Merry Christmas to you and the team!
Hampton Falls, NH
Custom Basements of New England are a truly top-notch company from project inception to job completion. Lisa, the owner, and their entire staff are true professionals who do quality work for a fair price and we couldn’t be happier with finished basement. You can’t go wrong. We knew that remodeling our basement was going to be a daunting experience. We live in a somewhat older house built in 1967 and our basement wasn’t much to look at. It had low ceilings, exposed concrete walls, half the floor was simply the poured concrete foundation and the other half was 70’s-style rolled yellow linoleum. The few walls that existed were haphazardly framed with dark brown, wood paneling. Throw in three to four owners’ worth of “improvements” to electrical and plumbing snaking through the basement walls and ceiling joists and you had our basement. We needed to ensure that whomever we chose for our basement project had the experience and skill to deal with all these problems. We’re glad we did our homework and landed with Custom Basements of New England. Our basement project was a fairly large job encompassing approximately 850 total square feet of space. In addition to dealing with the complications mentioned above, we wanted space for a home office, a kid play/video gaming area, a small workout room and a bathroom/laundry room. We got three bids for our project. We got one from Owens Corning, Custom Basements and a smaller contractor. All bids were within $8,000 of each other - not bad given the size and scope of the project. Custom Basements was the middle bid. Owens was the highest and this was after all their “discounts” and of course the obligatory “but if you agree to the project right now” we’ll take off another $10,000 BS. The small contractor was the lowest but within range of the other two bids. He was ruled out pretty quickly because of the “deer in the headlights” look the poor guy had on his face from the moment he saw the condition of our existing space. We decided to go with Custom Basements. Not because they were the last man standing, but because of the professionalism and first interaction we had with them. Lisa, the owner, and Joel, our future project manager, came out to our house and toured our existing basement as we went over the grand plans we had for our space. Lisa and Joel listened attentively to our desires and skillfully pointed out potential pitfalls to our project based upon their many years of experience. Things that we hadn’t even noticed or considered. They were helpful and offered alternatives to what they saw as impediments to what we were trying to accomplish. They put us at ease. When we got the bid from Lisa, we knew we had found the right company. The pre-construction process was painless. The contracts were straight forward - no hidden discounts or “specials”. What was and wasn’t included in the project was spelled out in great detail so there would be no confusion later.
Together with the team, we discussed and set various project milestones so we could all track the progress of the construction from demolition to the job’s completion.This level of detail should not be overlooked when deciding on your contractor. This whole process helped to put us at ease. Our on-site contractor was Dave. Dave was a true professional. He showed up every day on time and ready to work. The breadth of Dave’ skills was impressive. He was involved in every phase of the construction. He did demolition, framing, sheetrock, taping, mudding, painting, flooring, drop ceiling, finish carpentry, and more and did it all well. He was a joy to work with. The quality of his work is truly what makes our basement special. Another worker on our job was Joe. He was a big help early on with demolition and he showed up every couple of days to deliver materials, haul away debris and lend Dave a hand if needed. He was was the one who laid the tile in our bathroom and it came out awesome. Joe was a hard worker and an important cog in the overall success of the project. His role and professionalism should not be overlooked. As mentioned previously, Joel was our project manager. He was on-site a lot, often daily. He helped keep the project on task and on time. He also liked to get his hands dirty helping out and pitching in where needed. In addition to overseeing Dave and Joe, Joel was instrumental in the coordination and communication with the subcontractors used on the job. We would like to give special praise to Plumbing and Heating Solutions out of Deerfield, NH and All American Electrical Corporation out of Mason, NH for their quality work. Joel coordinated the plumbers, electricians and painters with ease and professionalism. A project of this size is certain to hit a few bumps along the way and any issues of craftsmanship that arose from any source were always discovered first by Joel and often fixed or scheduled to be fixed before we could even notice or bring it to his attention. We really couldn’t have asked for any more out of him. The project mostly went ahead as planned. We had some slightly significant change orders because it was discovered our existing basement stairs really needed to be replaced for safety reasons and we went ahead and added a seven-foot wet bar midway through the project. Otherwise, we are glad to say that our project finished on time and on budget. And we couldn’t be happier with the outcome. So if you’re thinking about doing a basement project and you’re unsure of where to turn, you’d be doing yourself a disservice by not checking out Custom Basements of New England. Superb quality for a fair price done professionally.
May 26, 2017
I cannot thank you enough for the beautiful job you and your workers did finishing my basement. Since we bought our house, we have dreamt of what it would be like to have a finished basement. I have to tell you we could not have dreamt up a more beautiful space.
I have to admit that you were right. For as much research as we have done looking at other companies and receiving additional quotes, no other company comes close to your price, quality, or product. You finished on budget and under time, and came through on every promise. I also have to say Nate and Joel were fantastic; it was such a pleasure working with them. I would recommend your team to anyone who asked.
Even though this project started as a playroom and family room, I have to say we enjoy the room more than the kids do. We look forward to going down to our room every night, and I think our living room misses us. Thank you for creating our sanctuary.
November 11, 2014
Just a short note to give you some feedback on my recent experience with Custom Basements of New England, LLC. My experience was stress free, easy and most of all well done!
Everyone I dealt with was professional, kind and took great pride in their work and association with Custom Basements of New England, LLC. The contractor kept the basement neat and clean and took the time to ensure that I was happy with each part of the process. The project manager was also professional and always answered any questions in a timely manner. The basement looks wonderful and I have the closet space that I require as well as a good size family room. Nothing was missed by these folks. They were on top of all the minor details I could have easily missed during the construction.
My whole experience with Custom Basements of New England, LLC was a pleasant one and I highly recommend choosing them for your basement needs.
With kind regards,
Windham, NH 03087
November 18, 2014
We hired Lisa and her crew to try to make a good storage basement out of a crumbling 1900 cellar. We hired Lisa based upon the price, the prompt scheduling and attention to our needs. Being a woman, I also could tell that Lisa would be the one to give us good quality control and follow-up. And she did.
My husband and I are very pleased with the outcome, including a dropped ceiling that was nearly impossible to imagine being able to install. We recommend her highly.
April 8, 2015
When we decided to improve our old fieldstone basement we weren’t quite sure it was the right thing to do. But with our growing household we simply needed more space. I met with a few contractors but from my first visit with Custom Basements of New England, LLC, they stood above everyone. They immediately communicated their vision for the space, I remember them simply saying “we will make you a beautiful basement.�? I never thought I would use the words beautiful and basement together but Custom Basements of New England, LLC delivered on their vision and now I have a beautiful basement.
When it comes to quality, I truly believe you get what you pay for. Custom Basements of New England, LLC used high quality materials, and the lead contractor on our project used his highest degree of care with the installation. “I’ll do it as if it were my own,�? he said. Custom Basements of New England, LLC kept with the timelines, there were no surprises with the final bill, and there was open and clear communication throughout the process. We are glad that we chose Custom Basements of New England, LLC, they are an excellent choice for quality finished basements.
We had a great experience with Lisa and Custom Basements of New England, LLC. We looked at a number of competitors and in the end we chose this company based on their deep experience and specialized focus on basements. There were no surprises, no haggling after the contract was signed, and the work was completed on schedule. Lisa runs a professional experienced crew that made the process easy and we love our new basement!
We were referred by my friend Amy of Milton whom also had a great experience with Custom Basements of New England, LLC. We are happy to continue to add to their long list of referrals.
- Matt and Eliza
December 21, 2011
I cannot say enough nice things about Lisa, who worked tirelessly with me to complete a basement project. In a nutshell, she was knowledgeable, accessible, punctual and professional.
She was able to design the space to maximize its usage, with separate areas for a large screen home theater, kitchenette, home gym and home office.
She was able to answer many questions and provide numerous references. I felt that she was straightforward, honest and trustworthy.
Available by cell, email, and text message, I knew that I could always count on her to return my call. She even called me to follow up on an unknown Natick Home Depot call just to make sure it was not me trying to reach her.
Near the conclusion of the project, I really felt that she was personally vested in this space. It was obvious that she took pride in her work and has a passion for her craft. We have referred Lisa to many of our friends and colleagues. I wish her much continued success.
Please feel free to contact me if you have any questions.
August 25, 2012
Custom Basements of New England, LLC
We love our new basement room. As you know, we did a lot of shopping around before we met with you. Your creative approach and very competitive pricing won us over. Your variety of design ideas were fabulous. You took the time to explain each option and even suggested ways we could save money. You were not only selling a package, you designed the room to our needs.
Working with your contractor, was also a pleasure. He was punctual, organized, efficient, and explained each process. If we saw something that was concerning, he would make sure it was corrected to our specifications. The project was completed on schedule and the “punch list�? was blank.
We would recommend Custom Basements of New England, LLC to anyone looking to add that special room.
- Helen and Brian
September 20, 2015
I am so thrilled that I used Custom Basements of New England, LLC to finish my basement. I added a full bathroom and another finished room. Prior to selecting Custom Basements of New England, LLC, I had interviewed 3 other contractors. Custom Basements of New England, LLC not only came through with the best price, I immediately felt a great rapport with Lisa. Lisa is professional, intelligent and very personable. She had great ideas and suggestions and together we came up with a plan.
The Project Manager is one of the nicest guys I have ever met. Throughout the entire project, he was always responsive to any questions I had and on top of everything at all times. He always stuck to his word and the project was done completely ahead of schedule and the results were even better than I had imagined. The contractors were here most of the time working on the construction. It was a delight to see them each time. Anytime I had a question, or concern, they were extremely attentive to my needs and paid terrific attention to detail. When they left each day, they would neaten and sweep the area, so that I didn’t have a mess to contend with. Such gentlemen and I actually miss them now that the project is done.
Everyone Lisa sent to my home to work on this basement was nicer than the next. I would comment all the time about this and they would say they only work with the best….they sure do! I would strongly recommend this company. Not only will the price be right, the job will be done efficiently, accurately and exactly how you want, if not even better than you expected. Please don’t hesitate to call me if you would like to discuss anything in further detail. I wish you the best of luck in your endeavor.
We are pleased with the outcome of our basement.
We would like to say a few things about the process. From the beginning, you and your team were focused on what we wanted. You were very thorough with explaining the product and we had no doubt we wanted to go with Custom Basements of New England, LLC. You all took great care in discussing with us all our options and the best way to utilize our maximum space in our basement. Even with the building inspector’s concern for the old staircase, you took great care in working with us to fix the problem to make everything to code.
Everyone who came into our house, project manager, contractors and the electricians were all courteous and thoughtful. The project started and ended within a reasonable time frame. My basement was clean and ready to use one the project was complete. The quality of construction has exceeded our expectations.
We are glad we chose you to make our space a more enjoyable space for our family. We would highly recommend this product and company to anyone wanting a livable space in there basement.
- Dawn and Cliff
Mendon, Ma 01756
January 8, 2015
My Mom and Dad wanted me to thank you for all of the hard work you and your team put into our new basement. We really appreciated it when you sat down for a long time with us and gave us great suggestions on how to make the best basement for our family. We love our new basement and we always have sleepovers in it. Everyone that comes over can’t wait to see it and all of my friends love it! It was also very kind of you to bring us cookies from a very good bakery! Overall, we are very happy with our basement and how much work you put into it. It was so nice to work with you and your team.
- The J Family
April 3, 2015
Custom Basements of New England, LLC
Upon completion of our Finished Basement in January 2015, we have been very satisfied with our Custom Basements of New England, LLC. We have added 700 SQ Feet of living space to our home and could not be happier.
Backing up a bit, to the beginning stages of the project, I had reached out to 3 different contractors to receive estimates on completing our basement of our 2 year old home. Custom Basements of New England, LLC came in with the best quote as well as some very appealing discounts and incentives. In fact, we were able to install a ½ bathroom, which we didn’t think would be a viable option within our budget. We particularly liked the mold and mildew resistant materials and the warranty on the basement (as that had always been a big reservation of mine in regards to finishing our basement). The professionalism and knowledge of Lisa made the decision to go with Custom Basements of New England, LLC all that much easier for my husband and I.
We were given an estimated start date and Custom Basements of New England, LLC was able to start the basement earlier; which was a positive. They did finish within the contract time frame however at bit of an inconvenience at the end when the completion date was misstated.
The carpenter did a fantastic job with the craftsmanship. He went above and beyond to meet our needs throughout the process. Additionally, the electricians did a phenomenal job, were on point and very professional.
I would highly recommend Custom Basements of New England, LLC for you basement finishing needs.
Worcester, Ma 01606
March 19, 2014
We’d like to thank you and your team for creating the wonderful new family room in our basement. It is spacious and bright, and the renovation made good use of the existing windows. The ceiling you installed allowed us to keep most of the room’s height, and the overhead lighting system is excellent. The baseboard heaters warm the space quickly and efficiently, and we appreciate that we can control them separately from the heating system for the rest of the house.
We especially like that the new room is very sound absorbent. When our children are playing there, we cannot hear them on the first floor except through the door. Even the city building inspector mentioned when he visited that more people did their basements this way.
You managed to do everything for not much more than what other contractors quoted us who do not use a mold-resistant system. When we requested some extras such as shelving under the stairs or additional drywall on the new wall facing the non-finished side of the basement, you were fast to get us quotes and to complete the work. You also were able to accommodate other requests like putting outlets on the columns you enclosed in the middle of the room.
Finally, we would like thank your project manager, Mike, as well as Kenny, Mauricio, the painters, and the electricians. They completed their work very efficiently in only three weeks. They were also very professional as well as courteous to our family while in our home.
We are really looking forward to enjoying the new basement with the new TV that Mauricio mounted on the wall for us.
- Tom, Lisa and Family